Reviews
Our Certified AutoVitals Reviews :: Review Count: 265 :: Average Rating: 98.24% last 6 months
Shane H. from Goleta, CA, whose Infiniti was in for an auto repair service, reviewed their last visit on 1/31/2012 and their testimonial is:
"Top shop is simply the best. I wish all businesses had the integrity, honesty and level of workmanship that Top Shop has."
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Teresa J. from Goleta, CA, whose Kia was in for an auto repair service, reviewed their last visit on 1/20/2012 and their testimonial is:
"I always say it's the BEST shop I have ever gone to in my life! You guys are friendly, efficient, honest, and talented! I am grateful to be able to feel confident that I am getting the best service in town! Big hugs to you! Teresa Johnson"
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Miguel L. from Goleta, CA, whose Nissan was in for an auto repair service, reviewed their last visit on 12/29/2011 and their testimonial is:
"Top Shop is the best "car-doctor" in 805, period."
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Philip from Santa Barbara reviewed their last visit on 12/9/2011 and their testimonial is:
"I have always been satisfied with their work and communication."
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Tilman H. from Santa Barbra, CA reviewed their last visit on 12/8/2011 and their testimonial is:
"Outstanding, really fast and efficient."
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Colin G. from Santa Barbara, CA, whose Jeep was in for an auto repair service, reviewed their last visit on 12/6/2011 and their testimonial is:
"I would recommend them as a valuable car maintenance and repair resource"
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Melody L. from Santa Barbra, CA, whose BMW was in for an auto repair, reviewed their last visit on 12/6/2011 and their testimonial is:
"I really felt like they had a genuine concern for the customer, instead of just doing business... they didn't pressure me or try to reel me into anything I didn't need. They gave me explanations and flexible options, and then they got the job done. That's all I really wanted."
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Wayne C. from Santa Barbra, CA reviewed their last visit on 12/1/2011 and their testimonial is:
"Top Shop does excellent work and will tell you the whole truth about your vehicles condition!"
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Travis from Goleta reviewed their last visit on 11/29/2011 and their testimonial is:
"They are timely and responsive, honest about what does and does not need immediate servicing, and provide a fair price."
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Kristi M. from Santa Barbara, CA, whose Honda was in for an auto repair service, reviewed their last visit on 11/25/2011 and their testimonial is:
"the best in town!! friendly, know their stuff and have incredible knowledge, always fair priced."
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Heike from Santa Barbara reviewed their last visit on 11/22/2011 and their testimonial is:
"I am always happy with their work"
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Bob C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 11/15/2011 and their testimonial is:
"EXCELLENT WORK & CUSTOMER SERVICE. HONEST & KNOWLEDGEABLE PERSONNEL."
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Betty B. from Santa Barbra, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 11/11/2011 and their testimonial is:
"Service was top-notch. I have already recommended it to friends."
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Jackie W. from Santa Barbara, CA, whose Nissan was in for an auto repair service, reviewed their last visit on 11/10/2011 and their testimonial is:
"AWESOME PEOPLE!! THAT CARE!!!!"
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Linda J. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 11/8/2011 and their testimonial is:
"THey take care of the problem, and make suggestions to save money as best as they can. They work with you. I constantly recommend them."
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Lark from Goleta reviewed their last visit on 11/1/2011 and their testimonial is:
"Always great work with friendly and helpful service. I so appreciate them looking after me via my car. Safe and satisfied."
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Jeff B. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 10/27/2011 and their testimonial is:
"They seem truly interested in helping me keep my cars running well and in giving me fair warning about my future service needs rather than in selling me some service I don't need."
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Sonya C. from Goleta, CA, whose Audi was in for an auto repair service, reviewed their last visit on 10/27/2011 and their testimonial is:
"I would tell them Top Shop is the place to go for both quality of work and customer service."
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Jon And P. from Goleta reviewed their last visit on 10/25/2011 and their testimonial is:
"They give prompt service, a reliable estimate and quality work."
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Spencer from Santa Barbara, CA, whose Porsche was in for an auto repair, reviewed their last visit on 10/17/2011 and their testimonial is:
"Customer service was great, although my car was damaged Willie made it right. He cares about customers and he made me feel like making the situation better was his goal. Due to his actions, I will continue to use Top Shop for future repairs and service. Thank you Willie."
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Geri from Goleta reviewed their last visit on 10/14/2011 and their testimonial is:
"As always I would highly recommend Top Shop. They are not only keeping my car running (at 16 years & 270,000+ miles that's saying a lot!) but they're keeping it in great shape. Their service is outstanding."
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Celina A. from Santa Barbara, CA, whose Infiniti was in for an auto repair service, reviewed their last visit on 10/13/2011 and their testimonial is:
"You won't be sorry! and you'll be a customer for life!"
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Allison F. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 10/13/2011 and their testimonial is:
"They are very honest and they know what they're doing. I would trust them with any repair."
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Ernie K. from Santa Barbra, CA, whose VOLK was in for an auto repair service, reviewed their last visit on 10/7/2011 and their testimonial is:
"reliable and honest. I (ernie) would recommend Top Shop to anyone, for any car service"
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Diane G. from Santa Barbara, CA, whose Nissan was in for an auto repair service, reviewed their last visit on 10/6/2011 and their testimonial is:
"The service is the best, I always get a recommendation of what repair may be coming up customer service is great!! Very freindly and helpful staff!!"
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Ryan A. from Santa Barbara, CA, whose Honda was in for an auto repair service, reviewed their last visit on 10/6/2011 and their testimonial is:
"Absolutely. And to make sure they ask for Lou, the charming and helpful man behind the desk."
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Angie B. from Goleta, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 10/6/2011 and their testimonial is:
"Customer Service was excellent and they did exactly what I asked. They also provided some helpful suggestions for keeping my car in good shape."
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Tyler from Goleta reviewed their last visit on 10/6/2011 and their testimonial is:
"Top Shop is great. The guys are friendly, knowledgeable, and if they don't find everything wrong the first time, will go out of their way to solve your problem."
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B. J. from Santa Ynez, CA, whose BMW was in for an auto repair, reviewed their last visit on 10/6/2011 and their testimonial is:
"The guys at Top Shop were absolutely terrific.....extremely pleased with the quality of work! They were very informative, as well as friendly and professional!!"
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Cynthia B. from Goleta, CA, whose Ford was in for an auto repair service, reviewed their last visit on 9/30/2011 and their testimonial is:
"Excellent. They also don't do things that don't need to be done."
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Shane H. from Goleta, CA, whose Infiniti was in for an auto repair service, reviewed their last visit on 9/29/2011 and their testimonial is:
"Willie and the team at the Top Shop are the best repair shop in Santa Barbara/Goleta. They are excellent mechanics who never overcharge. I have never had a problem with them and they have worked on my cars for years and years. I would recommend their shop without reservation."
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Thomas H. S. from Santa Barbara, CA, whose Volvo was in for an auto repair, reviewed their last visit on 9/27/2011 and their testimonial is:
"I can always trust your expertise and reliability. And I like the candy!"
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David M. from Goleta, CA, whose BMW was in for an auto repair service, reviewed their last visit on 9/27/2011 and their testimonial is:
"YOU ARE THE "TOP SHOP" FOR A REASON."
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Paul B. from Santa Barbara, CA, whose Mazda was in for an auto repair service, reviewed their last visit on 9/27/2011 and their testimonial is:
"Very knowledgeable and friendly staff!"
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Jim S. from Summerland, CA, whose FIAT was in for an auto repair, reviewed their last visit on 9/27/2011 and their testimonial is:
"I am extremely pleased with Top Shop. The staff clearly cares about providing the necessary TLC to my classic sports car."
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Thomas S. from Santa Barbara, CA, whose Volvo was in for an auto repair service, reviewed their last visit on 9/2/2011 and their testimonial is:
"Willie and the staff are always reliable and trustworthy. We can always trust them."
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Larry M. from Santa Barbara, CA, whose Subaru was in for an auto repair service, reviewed their last visit on 8/26/2011 and their testimonial is:
"Top Shop is a friendly and dependable place to get advice and to maintain your vehicle."
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Martine A. from Santa Barbra, CA, whose BMW was in for an auto repair, reviewed their last visit on 7/21/2011 and their testimonial is:
"I am so happy to have found Top Shop. They are always so helpful, and more than willing to take the time to explain any repairs necessary and answer my questions."
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Chris A. from Goleta, CA, whose Mazda was in for an auto repair service, reviewed their last visit on 7/20/2011 and their testimonial is:
"I like the fact that they don't just say "you need to replace this hose" instead they say, the brake line appears to be leaking a little and we'll watch it for you". It makes it feel like they are part of the team when it comes to taking care of my car. I also love the See's Candy left in the car. Even it melted by the time I got to it. :-)"
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Steven R. from Goleta, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 7/20/2011 and their testimonial is:
"Been using Top Shop Auto to solve my auto troubles for close to 5 years now. Very professional service without the normal run-around that you get from average mechanics. Willie is quick to diagnose problems and will ALWAYS give that extra effort to get the job done to both your and his satisfaction. Have recommended them to all my friends and clients without hesitation."
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Alex I. from Goleta reviewed their last visit on 7/14/2011 and their testimonial is:
"They are very friendly and communicate exactly what is going on with your car well."
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Anonymous from Goleta reviewed their last visit on 7/13/2011 and their testimonial is:
"The staff is extremely friendly and communicated everything dealing with my car to me so that I understood completely."
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Jose R. from Santa Barbara, CA, whose Mazda was in for an auto repair, reviewed their last visit on 7/12/2011 and their testimonial is:
"Best shop in the Santa Barbara area."
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Kendall P. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, reviewed their last visit on 7/12/2011 and their testimonial is:
"Great work and excellent service!"
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Martin K. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 7/12/2011 and their testimonial is:
"High customer service and honest appraisal"
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Luis D. from Goleta, CA, whose BMW was in for an auto repair service, reviewed their last visit on 7/7/2011 and their testimonial is:
"They are excellent. The main thing about Top Shop I love is that they do not "find things wrong with my car". They are honest, and will let you know if or if not your car is running safe, and what would be the next steps to take. They treat every customer like an old friend. The price on BMW repair per hour is also the best I have found in Santa Barbara. They even pulled my car up for me with the AC on on a hot day!"
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Bruce R. from Santa Barbara, CA, whose Subaru was in for an auto repair service, reviewed their last visit on 7/1/2011 and their testimonial is:
"They are the best in the business!"
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Derek G. from Goleta, CA, whose Nissan was in for an auto repair service, reviewed their last visit on 6/28/2011 and their testimonial is:
"The place to go for any car troubles. The manager even stayed late after they closed to ensure I got my car back the same day I dropped it off."
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Jennifer G. from Santa Barbara, CA, whose Honda was in for an auto repair service, reviewed their last visit on 6/28/2011 and their testimonial is:
"It's outstanding. They never try to do unnecessary repairs and are very honest and up-front about the work they will be doing and how much it costs. They will also discuss upcoming future work, let you know about how long you can "live with" things as they are in order to budget for the work. In other words, they don't gouge, they're honest, and they recognize the fact that people often will need to save/budget for larger repairs and will work with you accordingly."
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Julie De Y. from Montecito, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/27/2011 and their testimonial is:
"highly recommend always open honest and fair pricing"
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Janet And J. from Goleta reviewed their last visit on 6/24/2011 and their testimonial is:
"Great work! Thank you for saving me time."
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Lisa L. from Santa Barbra, CA, whose Mini was in for an auto repair service, reviewed their last visit on 6/23/2011 and their testimonial is:
"Great. Thorough. They give you so much information about your car you almost need to record it."
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Natalie B. from Santa Barbara, CA, whose Saturn was in for an auto repair service, reviewed their last visit on 6/23/2011 and their testimonial is:
"They always go above and beyond for customer service. Its a rare thing to have such good attention to the small things that make a business exchange pleasurable (when it could easily not be)."
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Teresa J. from Goleta, CA, whose Kia was in for an auto repair service, reviewed their last visit on 6/22/2011 and their testimonial is:
"These guys are great! I have been going to them for 9 years and will not go anywhere else!"
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Patti S. from Santa Barbara, CA, whose Toyota was in for an auto repair, reviewed their last visit on 6/21/2011 and their testimonial is:
"Auto Shops were never on my list of places I thought of as honest and fair until I began coming to Top Shop Auto. I never feel like they are trying to rip me off or suggesting unnecessary service."
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Kathy J. from Santa Barbara, CA, whose Mazda was in for an auto repair service, reviewed their last visit on 6/21/2011 and their testimonial is:
"That they are awesome and not pushy and really work with you and it shows in the quality of work."
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Ted A. from Goleta, CA, whose Toyota was in for an auto repair, reviewed their last visit on 6/16/2011 and their testimonial is:
"excellent quality, excellent customer service. Friendly people."
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Shane H. from Goleta, CA, whose Infiniti was in for an auto repair, reviewed their last visit on 6/14/2011 and their testimonial is:
"Top shop is the best. Do you know the comfort of having a capable and honest mechanic? I do! And it saves me time and money. Thank you Willie and The Top Shop."
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Sue W. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, reviewed their last visit on 6/14/2011 and their testimonial is:
"Friendly, fast, reliable, exceptional service. You guys are phenominal!!!"
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Geri M. from Ventura, CA, whose Ford was in for an auto repair service, reviewed their last visit on 6/10/2011 and their testimonial is:
"As always, I would give Top Shop TOP MARKS for both the work and especially the customer service. You guys are the best!"
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Mary P. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 6/10/2011 and their testimonial is:
"Friendly excellent service and workmanship."
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Kristina J. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 6/9/2011 and their testimonial is:
"I love Top Shop. Willie and all the guys are the best! I've been taking my cars there since 1990, and plan to keep it up!"
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Mark S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/9/2011 and their testimonial is:
"Outstanding, awesome, remarkable, stunning, extraordinary, fantabulous."
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Wieke M. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/8/2011 and their testimonial is:
"try them, they always helped me keep my car going."
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Lynne J. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/8/2011 and their testimonial is:
"Absolutely the best shop in California! I trust them to tell me the truth!"
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Debbie B. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, reviewed their last visit on 6/7/2011 and their testimonial is:
"Outstanding quality of work and customer service. The work is done right the first time.An honest repair shop."
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Henri A. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 6/7/2011 and their testimonial is:
"Top Shop is great! They're friendly, patient, and always good about advising when a repair can wait and when it can not. I trust them to help me keep my older cars on the road without sacrificing safety or the family's budget."
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Brett W. from Nipomo, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/25/2011 and their testimonial is:
"great people, great service with a smile and very honest. Willie was on top of everything and helped me make the right choices when getting a motor swap. THANKX AGAIN!"
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Patti S. from Santa Barbara, CA, whose Toyota was in for an auto repair, reviewed their last visit on 5/25/2011 and their testimonial is:
"They are very nice people. They are fair and they don't take advantage of you."
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Sue W. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, reviewed their last visit on 5/22/2011 and their testimonial is:
"Excellent friendly service. Highly competent. Reasonably priced. Attentive!"
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Jeff S. from Santa Barbara, CA, whose Subaru was in for an auto repair service, reviewed their last visit on 5/20/2011 and their testimonial is:
"Very knowledgeable mechanics that don't rely on guess-work. Fair price which is good for a pricey town."
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Joanne P. from Santa Barbara, CA, whose Mercedes-Benz was in for an auto repair service, reviewed their last visit on 5/20/2011 and their testimonial is:
"THEY ARE THE BEST.PERIOD!!!!!!"
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Lark B. from Casitas Springs, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/17/2011 and their testimonial is:
"Great service. Great advice. Great work."
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Ginny D. from Oak View, CA, whose Honda was in for an auto repair service, reviewed their last visit on 5/14/2011 and their testimonial is:
"that you are professional, competent, time sensitive and good folks."
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Julia Z. from Santa Barbara, CA, whose Honda was in for an auto repair service, reviewed their last visit on 5/12/2011 and their testimonial is:
"Top Shop always does excellent work. I love that they keep you advised of potential work that will need to be done but not immediately but only when necessary. Wonderful customer service. As a regular customer, they fit us in if our car needs immediate attention."
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Jboreta from Goleta reviewed their last visit on 5/11/2011 and their testimonial is:
"Willie & the boys always offer the best service, advice and are always willing to keep the customer happy!"
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Amanda W. from Goleta, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/5/2011 and their testimonial is:
"U rock"
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Jay W. from Goleta, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/4/2011 and their testimonial is:
"Great service, mechanics and honest"
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Lynne J. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/4/2011 and their testimonial is:
"excellent, the best in SB"
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Linda E. from Goleta, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/3/2011 and their testimonial is:
"I would tell them that I get a-plus service and that your shop is both reliable and trustworthy...............beyond a doubt!!!!"
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Giselle from Goleta reviewed their last visit on 4/1/2011 and their testimonial is:
"They're great always quick, friendly, very helpful. Offer drop box if you're too early which is convenient, you get your car back with a sweet treat"
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Celina A. from Santa Barbara, CA, whose Infiniti was in for an auto repair, reviewed their last visit on 3/10/2011 and their testimonial is:
"If you have a problem with your car's engine, this is the place to go! I've been a customer for years...always very satisfied with the work completed."
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Astrid from Goleta reviewed their last visit on 3/9/2011 and their testimonial is:
"It is a great shop, with awesome customer service. They find solutions for my car. And most importantly I trust them with my car. I like how they check you car in other areas to make sure everything is running great. And then recommend what to fix next. And I love the fact that their prices are reasonable."
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Lucas B. from Goleta, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 3/7/2011 and their testimonial is:
"Top Shop is the best! Exceptional customer service, friendly, trustworthy, good prices... What more could one ask for?!?"
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Henry T. from Goleta, CA, whose BMW was in for an auto repair, reviewed their last visit on 2/24/2011 and their testimonial is:
"I would tell them there is a sense of urgency to get you back on track and the labor is fair as well as the trouble shooting to inform you of any future problems."
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Mary G. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, reviewed their last visit on 2/19/2011 and their testimonial is:
"I have come depend on Top Shop as my go-to source for advice, and problem solving, The workmanship is high quality and service efficient. I appreciate their honesty and friendly staff."
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Heather M. from San Jose, CA, whose Volkswagen was in for an auto repair, reviewed their last visit on 2/17/2011 and their testimonial is:
"i am always pleased with the work and customer service i receive at Top Shop. Willie is trustworthy, straight-up and honest. He makes sure i do not pay for work i do not need. Mark (master mechanic) diagnoses and always takes care of my van's issues. i have recently moved to the bay area and i still drive down to get my van taken care of by top shop."
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Kenneth O. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 2/16/2011 and their testimonial is:
"I had a fuel injector replaced by Top Shop Automotive. I was given a verbal quote that the work would cost $180 for one fuel injector and $380 to replace all four. I asked for one to be replaced but the total cost came out to be $380. The employee at the desk was not very helpful and was generally indifferent to the fact that the cost was almost double that of the quote. To add insult to injury one of the fuel injector gaskets was seated improperly. I brought it in the next business day and had to argue with the store owner to get the car repaired immediately (wouldn't want an engine fire due to an improperly seated gasket).
As it turns out there was some mistake made/confusion over the verbal quote (there was no hard copy) and the job was supposed to cost around $380 for one fuel injector. I was later contacted by the shop owner who offered to absorb the cost of the fuel injector as compensation for the mix-up and the hassle of having to bring the car back in due to faulty work and offered me a sincere apology. The end cost for me after the partial refund was $198.45, which is close to the original quote of $180.
While I don't appreciate the hassle and lack of clarity in pricing I do appreciate the owner's willingness to make the extra effort to resolve the issue."
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Greg H. from Santa Barbra, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 2/11/2011 and their testimonial is:
"Top Shop is, quite simply, the finest auto repair shop I have ever been to - and I have been to A Lot! Mark and Willy are crackerjack mechanics who possess a ton of knowledge about my Vanagon, plus they are great guys. Their prices are reasonable, and my car is ALWAYS ready when they say it will be. I have NEVER had to bring my car back to have something redone. Having a bowl of Hershey's Kisses to eat is icing on the cake."
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J B. from Goleta, CA, whose Acura was in for an auto repair service, reviewed their last visit on 2/8/2011 and their testimonial is:
"Always takes excellent of my automotive needs and they are willing to get me in if an emergency arises!"
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Elizabeth R. from Santa Barbara, CA, whose Hyundai was in for an auto repair service, reviewed their last visit on 2/4/2011 and their testimonial is:
"I was quoted one price before the service was preformed, yet when I went to pick up my car I was asked to pay $50 above the original quote. No one had called to tell me of this change which made me feel like I was being taken advantage of. However, when I asked why I hadn't been told of the increased cost, Willie corrected my bill and gave me a $50 discount even though that promotion had ended days earlier. It was a great customer service experience!!!"
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G. M. from Ventura, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 1/22/2011 and their testimonial is:
"I would (and have) highly recommend Top Shop. Everyone is extremely friendly and explains what needs to be done in a way that's easy to understand. They do NOT 'oversell' but are very honest with what needs to be done. I know that my cars run as well as they do because of the work done here. I requested to be towed 100 miles back to Top Shop because I trust their service."
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Kirsten B. from Goleta, CA, whose Nissan was in for an auto repair service, reviewed their last visit on 1/21/2011 and their testimonial is:
"Very good. Everyone was very nice and helpful and they did not try to rob me like other places do!"
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Shane, Lacy H. from Goleta, CA, whose Infiniti was in for an auto repair service, reviewed their last visit on 1/20/2011 and their testimonial is:
"Do you know how good it feels to have complete trust and confidence in your mechanic? I do. The "Top Shop" and Willie are incredible. I once worked at a repair shop and have known many service writers and mechanics. As a result I trust nobody. Nobody except Willie and the crew. They are THE BEST shop I have ever come across. I would send my sister and mother, who know nothing about cars, to Willie with complete confidence. They do A+ work without padding the bill. If every merchant were as good as Willie and the Top Shop the world would be a better place. (I know that sounds corny but I'm completely serious)"
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Mark W. from Santa Barbara, CA, whose Audi was in for an auto repair service, reviewed their last visit on 1/14/2011 and their testimonial is:
"Top Shop provides great work and excellent customer service. I have been a customer for over 10 years and they have always taken care of me and my friends that I have referred. I trust Willie, Pat, Mark and their team and I know they are looking out for me."
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Anonymous from Goleta reviewed their last visit on 1/14/2011 and their testimonial is:
"The best part about the shop is dealing with Willie. He is fully trust worthy, personable and sincerely invested in being helpful."
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Debra B. from Santa Barbara, CA, whose BMW was in for an auto repair service, reviewed their last visit on 1/11/2011 and their testimonial is:
"Very impressed with quick service and no add on repairs."
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Teresa J. from Goleta, CA, whose Kia was in for an auto repair service, reviewed their last visit on 1/5/2011 and their testimonial is:
"I would say that for years, I have gotten great service, and have always been made to feel that these guys, especially Willie, really care about me and my Kia. At Top Shop I never feel like I'm being taken advantage of. That means a lot to me because all of my adult life, almost every other auto repair shop I went to did cause me to feel that I was being pushed to get repairs that were either not really necessary, or more expensive than they should have been! Willie, on the other hand, takes the time to explain everything to me, and will let me know when something can wait for a while. Also, at Top Shop, I love the discount coupons you sometimes send to me, and the little "thank you" card & candy that gets left in the car."
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Suzanne W. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 1/2/2011 and their testimonial is:
"The staff is great to work with, honest & I trust their prices. The only time I don't use Top Shop is when they don't offer a service that I need or I need something that I don't have time to schedule or it is on a Saturday and I can't wait."
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James H. from Goleta, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 12/30/2010 and their testimonial is:
"I have been a long term customer and I highly recommend Top Shop for their quality work that I have experienced."
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A. V. from Santa Barbara, CA, whose Audi was in for an auto repair service, reviewed their last visit on 12/23/2010 and their testimonial is:
"They are the best, period. Do not go anywhere else."
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Philip M. from Goleta, CA, whose Ford was in for an auto repair service, reviewed their last visit on 12/22/2010 and their testimonial is:
"I would say you guys are great and to take the vehicle there."
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Ron G. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 12/21/2010 and their testimonial is:
"Everyone @ TopShop is listening and allows for the customer to explain what is wanted. Installation of customer preferred parts is greatly appreciated!!"
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Joseph C. from Santa Barbra, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 12/15/2010 and their testimonial is:
"its a good honest auto shop. reliable and friendly, and not too expensive."
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Alexandria R. from Santa Barbara, CA, whose Porsche was in for an auto repair service, reviewed their last visit on 12/14/2010 and their testimonial is:
"Always fits the customer in and has a great attitude!"
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Anonymous from Goleta reviewed their last visit on 12/14/2010 and their testimonial is:
"I have been happy with the service I have received there."
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Doris F. from Santa Barbara, CA, whose Subaru was in for an auto repair service, reviewed their last visit on 11/30/2010 and their testimonial is:
"Great customer service. As a widow I need a repair shop I can trust and they have come thru every time. They do not push any repair that is not necessary. I have already recommended them to family and friends."
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Gary And Kyndra A. from Santa Barbra, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 11/25/2010 and their testimonial is:
"Great customer service and honest. Very trustworthy!"
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Christina T. from Santa Barbara, CA, whose Honda was in for an auto repair service, reviewed their last visit on 11/23/2010 and their testimonial is:
"I recommend Top Shop to friends and say that they take good care of my care and get high marks for good customer service!"
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Pamela A. from Santa Barbara, CA, whose Mercedes-Benz was in for an auto repair service, reviewed their last visit on 11/21/2010 and their testimonial is:
"They worked hard on trying to solve an intermittent problem."
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Cynthia Bowers, M. from Goleta reviewed their last visit on 11/19/2010 and their testimonial is:
"Quality of work was great, they diagnoses a pesky problem and fixed it at a reasonable price and customer service was great too."
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Monica G. from Santa Barbara, CA, whose GMC was in for an auto repair service, reviewed their last visit on 11/12/2010 and their testimonial is:
"Go there first!!! The staff is excellent. They truly make every effort to diagnose the car's problem as quickly as possible, provide reasonable estimates and keep you informed about the status of your car."
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Heather M. from San Jose, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 10/23/2010 and their testimonial is:
"I feel that willy and the mechanics really care and listen to my needs. They r professional, efficient, knowledgeable, and courteous. I know I am in good hands with honest people when my car needs repair or cAre."
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Gail M. from 440 Camino Del Remedio #F, CA, whose Jeep was in for an auto repair service, reviewed their last visit on 10/22/2010 and their testimonial is:
"Top Shop's employees know a lot about cars and auto repair. I trust their knowledge and expertise. Also, very friendly towards their clients."
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Ethan C. from Goleta reviewed their last visit on 10/21/2010 and their testimonial is:
"I have and will continue to tell them that they are great. The work is timely, and the people are much more friendly than other place i have gone."
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Drew P. from Goleta, CA, whose Audi was in for an auto repair service, reviewed their last visit on 10/15/2010 and their testimonial is:
"They all know you by name. Honest and trustworthy people."
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Cindy Van M. from Goleta reviewed their last visit on 10/8/2010 and their testimonial is:
"Quality of work was exceptional and completed in a timely manner."
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Sarah C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 9/27/2010 and their testimonial is:
"Honest, friendly service! Have been taking my car there for years and it has never run better!"
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Robin M. from Glendale, AZ, whose Chevrolet was in for an auto repair service, reviewed their last visit on 9/23/2010 and their testimonial is:
"I would tell them that Top Shop's name fits them right on. I was in Santa Barbara for the weekend when my car broke down. I went one shop that tried to bamboozle me but my mechanic in Arizona found Top Shop. Top Shop took REAL good care of me and my car! They were honest. They didn't try to bamboozle in any way! They looked at the problem from several different angles to come up with what made sense. They were quick and had great communication! Thank you! Thank You! Thank you! I would most definitely recommend them to anyone!"
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Virginia F. Gibson, Vera Lee H. from Santa Barbara, CA, whose Volvo was in for an auto repair service, reviewed their last visit on 9/16/2010 and their testimonial is:
"Prompt, courteous service. Highly reliable and knowledgeable. You're always looking for ways to save us money (for instance, by reworking a part if possible rather than buying a new replacement)."
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Linda M. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 9/15/2010 and their testimonial is:
"Outstanding service - appreciate you guys checking the air in my tires, as well."
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Julie T. from Goleta, CA, whose Ford was in for an auto repair service, reviewed their last visit on 9/13/2010 and their testimonial is:
"The guys at Top Shop have always provided me with honest and courteous service. They have been servicing my cars for over 20 years."
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Susan T. from Goleta, CA, whose Nissan was in for an auto repair service, reviewed their last visit on 9/1/2010 and their testimonial is:
"It is not called the "Top Shop" for no reason. They know what they are doing, they give you options and I always leave feeling safe and confident with their work."
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Cynthia D. from Goleta, CA, whose Subaru was in for an auto repair service, reviewed their last visit on 8/26/2010 and their testimonial is:
"Both customer service and quality of work are excellent. I have never had a residual problem after any repair. They also go out of their way to help customers as quickly as possible."
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Anonymous from Goleta reviewed their last visit on 8/20/2010 and their testimonial is:
"Trustworthy, Great Service, and High Customer Service."
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Bob C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 8/20/2010 and their testimonial is:
"Good work, customer service, and honesty."
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Kevin E. from Santa Barbara, CA, whose Jeep was in for an auto repair service, reviewed their last visit on 8/18/2010 and their testimonial is:
"I would say that they do great work and they are very accommodating"
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Rita from Goleta reviewed their last visit on 8/17/2010 and their testimonial is:
"Willie and the team at Top Shop have always done a great job at a reasonable price."
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Toni Le B. from Goleta reviewed their last visit on 8/16/2010 and their testimonial is:
"Great quality. excellent,friendly service!"
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Anna F. from Goleta, CA, whose Mercedes-Benz was in for an auto repair service, reviewed their last visit on 8/6/2010 and their testimonial is:
"Great quality of work and customer service. I like how they explain the work that needs to be done or has been done in terms I can understand. They seem very trustworthy."
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Sonya C. from Goleta, CA, whose Audi was in for an auto repair service, reviewed their last visit on 8/4/2010 and their testimonial is:
"Top Shop is Top Quality service and repair. They remind me to get service done. We take all four of our cars there. They keep track of it all and keep us running smoothly."
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Patti S. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 8/3/2010 and their testimonial is:
"Friendly, no pressure. Honors appointments"
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Deborah H. from Santa Barbara, CA, whose Volvo was in for an auto repair service, reviewed their last visit on 7/29/2010 and their testimonial is:
"Grateful to the tow truck guy who recommended you. Honest, reliable, competent and fair. And free avacados. Do you all work on computers? Plumbing?"
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Caron from Goleta reviewed their last visit on 7/27/2010 and their testimonial is:
"Great! I'll also tell them Willie gives down-to-earth Westfalia advice to new Westy owners who don't know anything about them. If it was not for Willie's advice, we would have canceled a road trip, but he is responsible for a trip of a lifetime and for the basics on Westys! Thank you Willie!"
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Georgene B. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 7/16/2010 and their testimonial is:
"they are great and always have my best interest at heart . they recommend not to have work done if they feel it isn't needed."
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Scott P. from Santa Barbara, CA, whose Honda was in for an auto repair service, reviewed their last visit on 7/12/2010 and their testimonial is:
"Honest as the day is long. I'd trust them with my first-born."
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Jennifer from Goleta reviewed their last visit on 7/9/2010 and their testimonial is:
"Great quality of work and amazing customer service!"
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Kiah J. from Summerland, CA, whose BMW was in for an auto repair service, reviewed their last visit on 7/9/2010 and their testimonial is:
"Top Shop is extremely reliable and knowledgeable regarding any repairs or questions I have. They are great work with and customer service is top notch."
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Ana from Goleta reviewed their last visit on 7/7/2010 and their testimonial is:
"Top notch. Fast, friendly and affordable service - as always!"
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John L. from Santa Barbra, CA, whose Acura was in for an auto repair service, reviewed their last visit on 7/5/2010 and their testimonial is:
"I would recommend Top Shop. Service is friendly and prompt. Explanations of necessary work are complete and clear. Options for amount of work and solutions to problems are clear and leave decision to customer."
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Matef H. from Goleta, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/30/2010 and their testimonial is:
"Good work, friendly service, full explanation of work needed and work done."
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Melanie H. from Goleta, CA, whose Ford was in for an auto repair service, reviewed their last visit on 6/30/2010 and their testimonial is:
"I would recommend anyone with car maintenance or repair work to Top Shop. I am always pleased with their work and excellent customer service. The people are also very friendly!"
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Peter L. from Santa Barbara, CA, whose Mitsubishi was in for an auto repair service, reviewed their last visit on 6/30/2010 and their testimonial is:
"Excellent and knowledgeable. Also, they only do the work necessary with a good balance between cost and benefit."
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Michelle H. from Goleta, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/28/2010 and their testimonial is:
"great customer service. always try to get you in and play it by ear. If someone has left their car and your waiting they will get you in first to best service all of their customers. Am always grateful for their service."
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Linda M. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/24/2010 and their testimonial is:
"Willie is very nice!"
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Gillian S. from Goleta, CA, whose Volvo was in for an auto repair service, reviewed their last visit on 6/23/2010 and their testimonial is:
"Friendly, efficient and helpful in regards to suggesting future services. (what is necessary and what isn't!)"
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Peter W. from Goleta, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 6/21/2010 and their testimonial is:
"They are stand up guys who explain what is wrong and what the options are. They explain how the repair will fix/improve the car."
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Joe M. from Santa Barbara, CA, whose Mercedes-Benz was in for an auto repair service, reviewed their last visit on 6/15/2010 and their testimonial is:
"Yes. I tell my friends to go there all the time. I tell them Willie is an outstanding guy and will provide the best service for a reasonable amount."
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Kellie R. from Santa Barbara, CA, whose BMW was in for an auto repair service, reviewed their last visit on 6/14/2010 and their testimonial is:
"Excellent work, amazing service!"
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Bill W. from Santa Barbara, CA, whose Audi was in for an auto repair service, reviewed their last visit on 6/11/2010 and their testimonial is:
"I would, and have referred Willy and the shop to people"
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Mary P. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 6/10/2010 and their testimonial is:
"I have taken my vehicles to top shop for years and always receive professional quality service."
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Audre B. from Goleta, CA, whose Volvo was in for an auto repair service, reviewed their last visit on 6/9/2010 and their testimonial is:
"the customer service is superb....took my Volvo in at the last minute on a Friday; helped me out last year with me explaining about my car's red light and what I could do...over the phone!!!! very very helpful...for which I am indebted.....and had my daughter take her car in to your shop most recently."
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Nancy from Goleta reviewed their last visit on 6/8/2010 and their testimonial is:
"what wonderful guys!"
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Cynthia from Goleta reviewed their last visit on 6/8/2010 and their testimonial is:
"Honest, personable people. Who don't try to rip you off or over charge you. That you also thoroughly checked my car out and even replaced my front headlight when I hadn't mentioned it to you. That impressed me."
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Alma E. from Goleta, CA, whose BMW was in for an auto repair service, reviewed their last visit on 6/4/2010 and their testimonial is:
"I would strongly recommend them, excellent & friendly service!!!"
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Susie L. from Santa Barbara, CA, whose Acura was in for an auto repair service, reviewed their last visit on 5/28/2010 and their testimonial is:
"Wille at Top Shop is an honest, thorough mechanic who I trust to keep my Acura in great running condition, making sure I do what is necessary but also telling me when I can put off a service for a little (or long) while. Great job!"
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Connie S. F. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/28/2010 and their testimonial is:
"The people are friendly and very honest."
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Jeff W. from Carpinteria, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/28/2010 and their testimonial is:
"Thorough, Timely, & Answering all questions."
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Mike M. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/28/2010 and their testimonial is:
"Quality is excellent but honesty is what is really impressive. Your shop can be trusted."
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Max from Goleta reviewed their last visit on 5/27/2010 and their testimonial is:
"Great place, accommodating, intelligent, near good eatery..."
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Julie De Y. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/27/2010 and their testimonial is:
"highly recommend for quality work, not gouging price wise and friendly and reliable service"
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Dennis W. from Carpinteria, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/27/2010 and their testimonial is:
"I own a 1987 VW Westfalia that is in perfect shape and I want to keep it that way. I have been having the guys at Top Shop look after my car for about the past two years. The bottom line is that I trust them! ( an unfamiliar experience in today's business world) I have never had a problem and if I did I am sure tht they would take care of it in a fair and equatable manner .....Willie is knowledgable, personable, friendly and most of all trustworthy. No I am not Willie's dad! LOL!...just a very satisfied customer. Thanks, Dennis"
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Audrey L. D. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/24/2010 and their testimonial is:
"They do excellent work on Toyota and have the reputation of being very honest."
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You Have I. from Goleta reviewed their last visit on 5/21/2010 and their testimonial is:
"yes, they were HONEST! As an old mechanic who still tinkers I appreciate the attention to detail and expertise. Did I say honest?!"
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Andrew R. from Goleta reviewed their last visit on 5/21/2010 and their testimonial is:
"Quality work and they take the time to explain any little question you have about the car or service."
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Joe D. from Goleta, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/20/2010 and their testimonial is:
"That at top shop you can expect honesty and clear explanations of what they will do. Willie always greets me by name and I feel totally comfortable that he will only do the work needed on my Toyota."
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Sue W. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/12/2010 and their testimonial is:
"Superb, efficient, friendly, attentive, expert. The best auto shop I have ever been to."
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Greg H. from Santa Barbra, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/5/2010 and their testimonial is:
"Out of all the shops I've gone to in the last 30 years, Top Shop has consistently provided me with the best mechanical service, the best prices, and the best customer service. Plus, my VW is ALWAYS ready when they say it will be. I give Top Shop my highest recommendation to anyone who is in need of car repair or maintenance."
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Chris G. from Goleta, CA, whose HONDA was in for an auto repair service, reviewed their last visit on 5/5/2010 and their testimonial is:
"Top Shop is the best. I recommend all of my employees and friends to you."
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Linda M. from Goleta, CA, whose Volkswagen was in for an auto repair service, reviewed their last visit on 5/5/2010 and their testimonial is:
"Very good work, and they are so friendly - I would take my Volkswagen back to them."
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Michael T. from Santa Barbara, CA, whose Toyota was in for an auto repair service, reviewed their last visit on 5/4/2010 and their testimonial is:
"I have always received the best quality repair and service on my Toyota and all other of my vehicles. I have referred friends and they have changed repair shops to Top Shop because of the high level of service and customer treatment they receive."
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Kathleen B. from Goleta reviewed their last visit on 4/28/2010 and their testimonial is:
"high quality of work, friendly fast customer service!!"
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David K. from Goleta reviewed their last visit on 4/24/2010 and their testimonial is:
"Honest, capable guys that get the job done for a reasonable price."
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Geri M. from Goleta reviewed their last visit on 4/21/2010 and their testimonial is:
"I have been taking my car here for years and I believe it's because of the service that my car is still going strong with over 275,000 miles! The service and customer service are phenomenal and I would (and have) recommend them. Thank you and keep up the GREAT work!"
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Chris G. from Goleta reviewed their last visit on 4/21/2010 and their testimonial is:
"Top Shop is the most honest, high quality auto shop I've found in Santa Barbara after living here for 18 years."
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Melanie D. from Goleta reviewed their last visit on 4/19/2010 and their testimonial is:
"I always recommend Top Shop Automotive when I can. Their service is top quality, and I wouldn't take my car anywhere else."
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Richard C. from Goleta reviewed their last visit on 4/9/2010 and their testimonial is:
"Quality of work was fantastic. It was fast, reasonably priced, and the service is unmatched."
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Ted Z. from Goleta reviewed their last visit on 4/7/2010 and their testimonial is:
"Top Shop is honest, ethical and trustworthy. Their quality of work is excellent."
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Molly from Goleta reviewed their last visit on 4/6/2010 and their testimonial is:
"Top Shop works hard to get your car fixed fast! They worked around my schedule and fixed my car problems (there are many), and kept me updated on what was going on."
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Lori T. from Goleta reviewed their last visit on 4/1/2010 and their testimonial is:
"Willie's great. He always explains all the work that was done as well as informing us of any upcoming maintenance work. I feel like we're dealing with an honest company."
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Corena from Goleta reviewed their last visit on 3/30/2010 and their testimonial is:
"I'm always referring Top Shop at work. We have an internal Bulletin. I tell them Top Shop fixes any problem correctly the first time. Excellent customer service and great prices. Also, I appreciate the referrals to other types of quality car repair."
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Nira L. from Goleta reviewed their last visit on 3/26/2010 and their testimonial is:
"I will tell everyone to go to Top Shop. So far the quality of work is excellent and so is customer service"
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Kiah J. from Goleta reviewed their last visit on 3/25/2010 and their testimonial is:
"Well, I already referred by boss and he's bringing his car in next week if that means anything. :)"
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Kelli H. from Goleta reviewed their last visit on 3/25/2010 and their testimonial is:
"Great Work! Great customer service! Very thoughtful of their customers, very knowledgeable and up to date on part recalls, and very thoughtful of their customers budget!"
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David N. from Goleta reviewed their last visit on 3/23/2010 and their testimonial is:
"Wil cut's the chase and goes to the point. Also advises you on what can be done while your car is being worked on therefore saving you time and an extra trip."
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Susan N. from Goleta reviewed their last visit on 3/21/2010 and their testimonial is:
"Great customer service, friendly, professional"
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Rebecca T. from Goleta reviewed their last visit on 3/19/2010 and their testimonial is:
"Leaps and bounds above any other auto service shop I've ever used."
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Ed S. from Goleta reviewed their last visit on 3/19/2010 and their testimonial is:
"You guys are the place to go and cheaper than the dealers. You also seem to take a personal pride to insure that the customer was treated right and fair when it comes to cost."
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Geri M. from Goleta reviewed their last visit on 3/13/2010 and their testimonial is:
"I would highly recommend Top Shop. The customer service can't be beat and the quality of the work done is awesome. I have never had any problems and they are ALWAYS watching out for me to make sure I'm safe and can count on my car. It's why, even tho I live in Ventura I continue to bring both of my cars to them -- I know they will take good care of me!"
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Juan A. from Goleta reviewed their last visit on 3/12/2010 and their testimonial is:
"Top Shop is TOP A +"
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Alison O. from Goleta reviewed their last visit on 3/12/2010 and their testimonial is:
"I always recommend Top Shop!"
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Sonya C. from Goleta reviewed their last visit on 3/10/2010 and their testimonial is:
"Excellent! They are always very efficient. They communicate well. Fix what needs to be fixed. Keep good record of our cars and make recommendations when certain items are due to be completed. Very helpful. I take all four of my vehicles there. Recommend them any chance I get."
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Diane H. from Goleta reviewed their last visit on 3/7/2010 and their testimonial is:
"Awesome customer care! work done is so much better than a dealers!"
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Angela K. from Goleta reviewed their last visit on 3/4/2010 and their testimonial is:
"I have been going there for 9 years, and I won't go anywhere else until I retire and can't drive anymore."
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Jessica S. from Goleta reviewed their last visit on 2/22/2010 and their testimonial is:
"Willie is great at communicating what's going on and the service has been of high integrity as well."
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Jim C. from Goleta reviewed their last visit on 2/17/2010 and their testimonial is:
"Great friendly customer service."
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Barbara W. from Goleta reviewed their last visit on 2/13/2010 and their testimonial is:
"Perfect. A+++++"
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Cynthia D. from Goleta reviewed their last visit on 2/13/2010 and their testimonial is:
"I always recommend Top Shop whenever someone says they need an auto mechanic. I value honesty, high quality work and great customer service, and this is what I get from Top Shop. Pat is the best!"
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Emily R. from Goleta reviewed their last visit on 2/12/2010 and their testimonial is:
"Trusted service."
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Katie from Goleta reviewed their last visit on 2/12/2010 and their testimonial is:
"Willie and his crew are friendly, honest and go the extra yard for their customers. I recommend Top Shop to anyone who values great auto service and excellent customer service."
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Sarah A. from Goleta reviewed their last visit on 2/9/2010 and their testimonial is:
"Highly recommended. Great work and great customer service. I have recommended Top shop to several of my friends."
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Shirley G. from Goleta reviewed their last visit on 2/6/2010 and their testimonial is:
"Top Shop knew exactly what I was talking about when presented with a complicated problem. They were responsive and patient when asked for details. Customer service at Top Shop tops all others."
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Dave L. from Goleta reviewed their last visit on 2/5/2010 and their testimonial is:
"Excellent, Wilie you shouldn't have given me credit for the $50 off which expired on 1/31 on 2/1 but thanks, I just noticed"
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Robyhn J. from Goleta reviewed their last visit on 2/4/2010 and their testimonial is:
"They are honest and dont do repairs that arent necessary. I feel well taken care of."
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David K. from Goleta reviewed their last visit on 2/2/2010 and their testimonial is:
"Top Shop has consistently provided high quality service at reasonable rates, and the work is always done in a timely manner."
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David M. from Goleta reviewed their last visit on 1/23/2010 and their testimonial is:
"Excellent - great work at fair prices & always a heads-up for service or what will be needed down the line. Absolutely reliable."
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Teisha S. from Goleta reviewed their last visit on 1/22/2010 and their testimonial is:
"I have already recommended Top Shop to a friend :) My car is now running amazingly. They called me quickly to update me on my car and got it back to me quickly as well."
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Robbie Y. from Goleta reviewed their last visit on 1/20/2010 and their testimonial is:
"I would tell them that TopShop was a breath of fresh air. The guys there are honest and hard working. I was very pleased."
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Bob C. from Goleta reviewed their last visit on 1/18/2010 and their testimonial is:
"I would recommend Top Shop to anyone who asked (except for an acquaintance who would be the customer from @#*!&). Does this mean extra dark chocolate Hershey Kisses?"
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Steve C. from Goleta reviewed their last visit on 1/15/2010 and their testimonial is:
"Do not hesitate to use their services"
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Judy B. from Goleta reviewed their last visit on 1/15/2010 and their testimonial is:
"Have always been satisfied and feel the shop is honest and stands by their work. Would not want anyone else to work on my cars."
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Teresa J. from Goleta reviewed their last visit on 1/2/2010 and their testimonial is:
"I would say that this is definitely the shop to depend on for auto maintenance and repair. You do quality work and the way you guys interact with me gives me confidence that my best interests are at heart, rather than getting as much money out of me as possible (which is how I have ALWAYS felt elsewhere during the 40 years I have had cars!) I love that Willie answers my questions, explains things, and makes great suggestions. That causes me to feel that my car is in good hands, and that you guys CARE about your customers. I love that thank you candies are always left in the car; appreciate the reminders about upcoming service maintenance needs; and REALLY love the discount letters that come in the mail. You guys are THE BEST... AWESOME!"
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Linda from Goleta reviewed their last visit on 12/30/2009 and their testimonial is:
"Someone told me about Top Shop and the quality is excellent so I would pass it on"
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Andrew R. from Goleta reviewed their last visit on 12/30/2009 and their testimonial is:
"I've had my car in for an oil change and to have the check engine light diagnosed. Even though I'm not too excited about the $110 diagnostic fee (which ended up being an oil change error code), I understand that it could have been much worse and along those same lines could have saved me more money in the long run if it was something serious. I also liked that I was given a basic heads up of upcoming maintenance (brake pads/fluids, wiper blades, etc)."
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Barbara W. from Goleta reviewed their last visit on 12/30/2009 and their testimonial is:
"Excellent! Perfect! Willie and his crew are the nicest people to do business with! They are honest! They treat us like family and make us feel safe!"
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Erika S. from Goleta reviewed their last visit on 12/29/2009 and their testimonial is:
"They were so friendly, honest and I loved the family owned/ small town feel of the shop!"
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Scott B. from Goleta reviewed their last visit on 12/18/2009 and their testimonial is:
"knowledgeable, honest, don't do pressure sales for added repairs, etc"
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Jake B. from Goleta reviewed their last visit on 12/15/2009 and their testimonial is:
"Superb. Willy is an honest and friendly guy, who really takes care of you. I plan on going to Top Shop from here on out."
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Keala A. from Goleta reviewed their last visit on 12/12/2009 and their testimonial is:
"The customer service and quality of work have always been exceptional. I do not hesitate to recommend Top Shop to friends and family."
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David M. from Goleta reviewed their last visit on 12/11/2009 and their testimonial is:
"Top Shop is the only place I will take my BMW, VW VAN and daughters BUGGY. Service is excellent and prices are fair."
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Karch C. from Goleta reviewed their last visit on 12/10/2009 and their testimonial is:
"They beat the dealer price quotation and they fixed the car on time with OEM parts with care. I truely recommend to other people to visit Top Shop and get their car fixed or checked out regularly."
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Lisa S. from Goleta reviewed their last visit on 12/1/2009 and their testimonial is:
"Their work was efficient and honest. I wasn't sold anything that my car didn't need and I left feeling confident that my car had been fixed by capable hands."
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Dave W. from Goleta reviewed their last visit on 11/17/2009 and their testimonial is:
"Trustworthy... fix only what is broken - doesn't inflate jobs."
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Judy L. from Goleta reviewed their last visit on 11/16/2009 and their testimonial is:
"Great work, good customer service and they complete repairs in a timely manner."
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Rebecca T. from Goleta reviewed their last visit on 11/11/2009 and their testimonial is:
"It's THE BEST. OUTSTANDING service every time."
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Paige S. from Goleta reviewed their last visit on 11/9/2009 and their testimonial is:
"Good quality at a fair price. Precision won a happy new customer!"
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Dave K. from Goleta reviewed their last visit on 11/5/2009 and their testimonial is:
"Reliable service, good quality, and genuinely friendly!"
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Reggie R. from Goleta reviewed their last visit on 11/4/2009 and their testimonial is:
"As Willie was bringing my car up front, I noticed one of my brake lights were out. He quickly dispatched a mechanic and had the bulb replaced in seconds. No questions or charge."
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Holly from Goleta reviewed their last visit on 11/4/2009 and their testimonial is:
"Top Shop are honest and trustworthy. I never worry that they will perform unneccessary work and their customer service is the best!! Plus they give you candy :)"
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Adrian G. from Goleta reviewed their last visit on 10/23/2009 and their testimonial is:
"It's the best I've found in the country. Always feel like they are taking care of me and never feel like they are finding problems that aren't there or over-charging."
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Sean R. from Goleta reviewed their last visit on 10/20/2009 and their testimonial is:
"honest, reliable and professional! Mark and Willie are awesome!!!!!!"
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Marlene D. from Goleta reviewed their last visit on 10/18/2009 and their testimonial is:
"good quality and honest"
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Robyn J. from Goleta reviewed their last visit on 10/17/2009 and their testimonial is:
"Very nice friendly informative honest people"
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Terease C. from Goleta reviewed their last visit on 10/12/2009 and their testimonial is:
"Their responsiveness and attention to detail allows me to feel confident that my car is in good hands which will result in a safe and reliable vehicle."
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Jennifer R. from Goleta reviewed their last visit on 10/12/2009 and their testimonial is:
"They do a great job and don't recommend unnecessary repairs. I feel very comfortable my car will be taken car of at Top Shop."
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Virginia G. from Goleta reviewed their last visit on 10/7/2009 and their testimonial is:
"That we have been highly pleased with your work and money-saving repairs whenever possible."
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Jeff R. from Goleta reviewed their last visit on 10/7/2009 and their testimonial is:
"Great customer service. Quality work. Very honest. Did the repairs that were necessary. Nothing more. . . . ."
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Lysza M. from Goleta reviewed their last visit on 10/6/2009 and their testimonial is:
"refreshingly honest and unwilling to waste my money. I could have been easliy tricked into buying unnecessary parts and y'all just wouldnt sell them to me. i was sent on my way with the least expensive possible repair."
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Nadine F. from Goleta reviewed their last visit on 10/3/2009 and their testimonial is:
"I have recommended several friends to Top Shop Automotive - they are realiable and most importantly honest. Other places always try to rip off female customers. Thank you guys!!! You rock!!!!"
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Ingrid S. from Goleta reviewed their last visit on 9/29/2009 and their testimonial is:
"Very friendly, very helpful, clear communication and all the customers seemed happy!"
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Miguel L. from Goleta reviewed their last visit on 9/28/2009 and their testimonial is:
"I would recommend Top Shop. For both the service and the simpathy shown."
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Kiko A. from Goleta reviewed their last visit on 9/28/2009 and their testimonial is:
"That I have not been into another shop where I believe and trust in their service. Willy is very undrestandable and gives great advise. I felt that I could trust and belive that my care was serviced by experts and not scoundrals."
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Gabrielle from Goleta reviewed their last visit on 9/27/2009 and their testimonial is:
"Top Shop is great! I would definitely recommend them to anyone, but especially women because it can be hard for a woman to find a reputable mechanic that won't rip her off. Top Shop is honest and does great work."
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Ray F. from Goleta reviewed their last visit on 9/25/2009 and their testimonial is:
"Try it you'll like it"
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Bharat B. from Goleta reviewed their last visit on 9/21/2009 and their testimonial is:
"very good and genuine. They tell me whats wrong, what is urgent and what is not. I had a big car trouble before a long drive and they took my car in and fixed it on Friday afternoon which was awesome."
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Gloria F. from Goleta reviewed their last visit on 9/18/2009 and their testimonial is:
"HOnest, professional, courteous, immaculate shop."
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William B. from Goleta reviewed their last visit on 9/18/2009 and their testimonial is:
"Prompt, friendly reasonably priced service delivered on time and on or close to the original estimate. Also willing to adjust scheduling to accommodate customer time constraints."
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Judy R. from Goleta reviewed their last visit on 9/16/2009 and their testimonial is:
"Outstanding! Exemplary service and attention."
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Anonymous from Goleta reviewed their last visit on 9/16/2009 and their testimonial is:
"Honesty & always busy speaks for itself"
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Janis C. from Goleta reviewed their last visit on 9/15/2009 and their testimonial is:
"Honest, trustworthy, friendly, efficient . . . need I say more?"
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Dori from Goleta reviewed their last visit on 9/14/2009 and their testimonial is:
"Very knowledgeable and trust-worthy. Super friendly! I don't trust anyone else when it comes to repairs."
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Joe M. from Goleta reviewed their last visit on 9/10/2009 and their testimonial is:
"I would totally recommend top shop automotive. I feel very comfortable and trust the work/repairs, which have been done."
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Howie from Goleta reviewed their last visit on 8/28/2009 and their testimonial is:
"I was very happy with the service provided. Effective, successful repair. Very courteous."
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Scott S. from Goleta reviewed their last visit on 8/25/2009 and their testimonial is:
"Honesty and integrity backed by exceptional customer service. The staff is always concerned about what's best for the customer, not necessarily how they can pad their profit margin. I appreciate that they're creative in finding ways to help me save money on repairs."
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Anonymous from Goleta reviewed their last visit on 8/24/2009 and their testimonial is:
"friendly, professional, flexible"
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Sara A. from Goleta reviewed their last visit on 7/24/2009 and their testimonial is:
"Everything was great!"
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Michael B. from Goleta reviewed their last visit on 7/23/2009 and their testimonial is:
"Your work is very thorough and the personnel are very friendly. You truly provide what you say."
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Sonya C. from Goleta reviewed their last visit on 7/21/2009 and their testimonial is:
"No, I think they are awesome and appreciate all they do."
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Brian J. from Goleta reviewed their last visit on 7/19/2009 and their testimonial is:
"Seems like improvements are constantly being made, which is the key in running a business and maintaining excellent customer service."
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Steve F. from Goleta reviewed their last visit on 7/15/2009 and their testimonial is:
"One of the friendliest shops in town and definitely make customer satisfaction their #1 priority."
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Kiah J. from Goleta reviewed their last visit on 7/15/2009 and their testimonial is:
"It's a tough thing to ask for, but purely for convenience reasons to have later evening hours (to 6-7PM) or open on Saturdays. Also, I've scheduled to come by for an oil change at 7:45AM and find that the mechanic doesn't come in until 8:15AM or there is another car in first, etc., so I end up waiting for an hour. It would be nice to have a scheduled time and know the wait is only because my car is being worked on. It's a lot to ask..."
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Joe D. from Goleta reviewed their last visit on 7/15/2009 and their testimonial is:
"You guys do a great job. The biggest thing going for you is your honesty. I want a mechanic that will do what's necessary, give me my options and not try to sell me things I may not need."
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Annie from Goleta reviewed their last visit on 7/14/2009 and their testimonial is:
"No! It is hard to find a good and trustworthy shop, but you guys are great!"
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Martha L. from Goleta reviewed their last visit on 6/26/2009 and their testimonial is:
"I love going there and nothing needs to improve in my opinion."
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Erin M. from Goleta reviewed their last visit on 6/26/2009 and their testimonial is:
"Nothing - you guys are doing it all right!"
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