Reviews

So Glad we discovered Top Shop. Excellent work done on our car and we are now repeat customers;



— Facebook User Review

Awesome business! I totally recommend them! I was stranded just north of Santa Barbara. The tow truck recommended Top Shop and I'm glad he did. They have cameras watching the cars that are dropped off and I felt that my car would be safe. I dropped my keys into their drop slot and went to a hotel. After they opened on Monday, they called to let me know that there was a Kia recall that I may need. I felt that this showed their honest and professional nature. I'm sitting here now just waiting for the tow truck to take my car to the dealership. Everyone I encountered at Top Shop was friendly and courteous.


— Facebook User Review

Really happy with their service. Daughters' car broke down while she attends UCSB and we are 8 hours away. They were extremely professional and in constant contact , very detailed with analysis, presented options to save money, fixed some things on their own for free and repaired the problem under their original estimate! Totally recommend this business!


— Facebook User Review

Been coming here for years. If you ever are looking for a new shop for your vehicle, come see Willy and the team. Honest, fair pricing, and they clearly value their customers.



— Facebook User Review

Top Shop is the best place in town. The staff are always kind, knowledgeable and helpful. They are honest about what needs to be done and always do special little things for their customers to show their appreciation. They are awesome!


— Facebook User Review

I've been trusting Top Shop for over 11 years to keep my 2003 VW GTI in top running condition.Willie is the best, always cheerful and HONEST! The entire crew is fantastic. I have referred many friends to Top Shop and everyone feels the same way, very satisfied! Thank-you for your wonderful, honest work!


— Facebook User Review

Willie, Jerry, and the rest of the Top Shop team are simply awesome to work with. Some of the most competitive prices in town, won't upsell you on anything you don't need, and have some of the best customer service I have come across!


— Facebook User Review

Thank Heaven for Willie and his crew. I have been going to Top Shop for more than 15 years. I know I will always get the best possible service for my car and be treated honestly and fairly. Willie is training the next generation to follow in his footsteps.


— Facebook User Review

Best place I ever brought my Bimmer. Top Shop has a BMW specialist which I appreciate. When they replace a part they show me the old part which I like.



— Facebook User Review

Only people who would work on my old mercedes, treated me fairly. If my car dies in santa barbara again I will be back.



— Facebook User Review

I brought my VW Passat in to Top Shop Automotive for the first time last week and I had a great experience. These guys are fast, friendly and on their game. Furthermore, the local dealership recently told me I needed new rear brakes, which is what prompted my visit. When I heard back from Top Shop, they told me "You've got plenty of life left on those brakes. No need to do anything". What a relief it is to find an honest auto shop that's not trying to take advantage of their customers' automotive ignorance. Thank you Top Shop for saving me hundreds of dollars and for the outstanding service. I'll certainly be back.


— Facebook User Review

so happy with this shop! We use them as much as we need to -- and with such great maintenance, this is not often.

I saw another reviewer say "I'd trust them with my firstborn..." - same here. in fact we did - both our kids have driven and owned cars cared for by Top Shop.


— Facebook User Review

These guys rock! Excellent customer service and such a professional staff.


— Facebook User Review

Thank you Top Shop for another unforgettable Christmas party experience!!! I love all of you!



— Facebook User Review

Willie has been wonderful to work with. Very helpful, great communication and follow up and happily answers all my questions and never feel rushed. Highly recommend!


— Google User Review

Been coming here for years. They've always taken excellent care of my car for a reasonable price, and their customer service is the best I've ever experienced. Couldn't recommend Top Shop enough.


— Google User Review

Great experience with this shop. My daughter's VW Passat needed a fairy major repair. Anthony explained the repair in detail; and broke down the cost for me. When I paid; I spoke directly to owner of shop; and my bill was less than expected because the work was less extensive then anticipated. I really appreciate the honestly from afar.


— Google User Review

Wonderful service! They have incredibly kind workers who are good at explaining what could be wrong with your car.


— Google User Review

My husband has been bringing his cars here since moving to town 20 years ago and we have never had a negative experience. The staff is always welcoming and friendly and willing to answer questions.


— Google User Review

Family owned for many years, the very best prices and services


— Google User Review

These are pretty nice people. They make an effort where they can and their work is solid. I trust what they do, though they do suggest a good deal of stuff, they are okay when you opt not too. Only bad thing is their parking, but if you make an appt, it shouldn't be an issue.


— Google User Review

Kind, clear, direct and thorough service. Best of the best.


— Google User Review

Great customer service, quick and reliable 👌


— Google User Review

everything you need for your car or truck is here and the service was great - thanks guys


— Google User Review

Great people! My first time going to a mechanic shop and I felt very well taken care of!


— Google User Review

I’ve been coming here for several years and every time I come the service and experience is top notch. My favorite mechanic shop to date.


— Google User Review

Organized and willing to provide a good reference if it is something they do not specialize in. Been going to them for years and referred friends there. Car is always done when promised and the people working there are always personable and helpful.


— Google User Review

Best Subaru mechanic in town. Fair rates, smart mechanics, friendly service. Every time I've taken my car in they have been honest about repairs and services needed, unlike most of the other shops I've been to in town.

Alex is the man to go to for anything Subaru related!


— Google User Review

Clean and organized shop. Very friendly, professional, and helpful. We were visiting from out of town and thought it might be a major transmission problem. Turned out to be a small part. They took the time to look up some information on our other car. Highly recommend!


— Google User Review

You are way way cool. I will recommend you to many people. Now that I have my car back I am in heaven. YOU ARE JUST THE BEST!!!! Where else would I run circles around you, give Jerry a big kiss and Willie too. You are so honest and caring and I deeply appreciate each of you that make up the Top Shop Team. You are way way cool and thank goodness I have a bunch of cards that I can hand out to others.

Thank you so very very much, you are just the best!!!!!! Sarah


— Google User Review

Being the daughter of a family business (even though I am now 3000 away from them), it is very rare that you truly find that "at home" feeling no matter what the product. I have to say, I don't know a lot about cars and I probably speak for many women and to take your car in for maintenance or repair can be intimidating. I ALWAYS know my car is in great and honest hands. Willie and his staff look, evaluate and let you know all the options. They love what they do and it shows!! Thanks Top Shop


— Google User Review

This place is amazing Tess and all her staff are awesome they help you with understanding every detail which for me was great cause I don't know a lot about car's. I would give them more star's if it was possible. They did an excellent job in such a timely manner. Thank you all so much.


— Google User Review

I was very impressed about their exceptional customer service. The front desk staff was very friendly and professional.

It is never nice to bring your car into the shop as you dont know how long it will take or how much it will cost you. So it is very nice to feel like you can trust the people there taking good care of you and being on "your team". This is how I felt. My car was there for 3 days and the mechanics tried their best to find out what was wrong with it, and eventually fixed it. I was happy. Their mechanics were also very friendly!

I would highly recommend this place!


— Google User Review

If you’re having car problems I feel bad for you son, cus I got 98 problems but customer service and car issues ain’t one.

Serious, if you don’t take your car here you’re doing it wrong.


— Google User Review

First time customer, so far so good.

Attentive staff and skilled mechanics.

Oil change & Head Gaskets (for a oil leak)

Price wise... not outrageous but not a deal either.

I will be returning.........Thanks


— Google User Review

I build a lot of old cars. I've never had a car fixed here, but Willy is extremely knowledgeable about VW's. He literally knows everything that I have a question about. 5 stars for that


— Google User Review

I recently moved to SB; did Internet research and found Top Shop had great reviews. Made an appointment and the customer service people and owners could not have been more gracious. I had a slow leak in my tire and they referred me to another shop - where I also had excellent customer service. I will definitely go to Top Shop and Ian's tire service and auto repair again.


— Google User Review

Excellent service. They explain what repair is necessary and what can wait. Very professional staff.


— Google User Review

When I arrive in the morning, I am always greeted warmly by the staff who either help me immediately or direct me to some coffee or candy to keep me occupied while they finish with someone else. They groom me to be a long term customer by prioritizing which of my car issues need immediate attention and which can wait for a subsequent visit, so I never feel pressured into doing something immediately unless it is a safety issue. The only drawbacks are that parking is somewhat limited and that they are so popular that you generally cannot just walk in to have your car worked on, but have to make an appointment a day or two in advance. But these are good problems to have!


— Google User Review

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